RETURN POLICY
At Highest THC, we hold
ourselves to the ultimate standard of quality. If your experience falls short, our transparent
return policy is designed to make things right.
1. Perishable Goods (Flower, Edibles, Vapes)
Due to the sensitive nature and strict health and
safety regulations surrounding consumable cannabis products, we do not accept returns or
exchanges on opened flower, edibles, or vapes unless the product is deemed defective or damaged
at the time of delivery.
2. Defective or Damaged Products
If you receive a defective or damaged product,
please contact our support team via WhatsApp within 24 hours of delivery. We may require photo
evidence to process an exchange or issue a full refund to your original payment method.
3. Accessories & Gear
Accessories and gear may be returned within 14
days of purchase, provided they are completely unused, in their original packaging, and in
resalable condition. Return shipping costs are the responsibility of the customer unless the
item was fundamentally defective.
4. Processing Refunds
Approved refunds will be processed and a credit
will automatically be applied to your credit card or original method of payment within 5-7
business days depending on your bank's policy.
5. Requesting a Return
To initiate a return or exchange, please message
our support line at the number provided in our site footer with your purchase details and reason
for the request.
